Terms and Conditions
Welcome to Tidal Pool Care! These terms and conditions outline the rules and regulations for the use of our services. By accessing our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our services.
1. Service Agreement
This agreement is between Tidal Pool Care (hereinafter referred to as “the Company”) and the client (hereinafter referred to as “the Client”) for the provision of pool maintenance, repair, and related services as described on our website and agreed upon in writing.
2. Scope of Services
The Company agrees to provide the following services as selected by the Client:
- Weekly Cleaning & Maintenance: Consistent cleaning and maintenance to keep pools clear and safe. This includes skimming, vacuuming, brushing, and equipment inspection.
- Filter Maintenance: Routine cleaning and grid replacement to ensure optimal circulation and filtration.
- Water Testing & Chemical Balancing: Regular water testing and precise chemical adjustments to maintain a safe and healthy swimming environment.
- Equipment Repair: Expert diagnostics and repair services for pumps, heaters, salt systems, and other pool equipment.
3. Client Responsibilities
The Client agrees to:
- Provide safe access to the pool area for the Company’s technicians.
- Ensure that all pets are secured during service visits.
- Provide accurate information regarding the pool’s condition and any existing issues.
- Adhere to the recommended chemical levels and usage guidelines provided by the Company.
4. Payment Terms
Payment for services is due as specified in the invoice. We offer convenient online invoicing through QuickBooks Online. Late payments may be subject to interest charges. The Company reserves the right to suspend services for accounts with outstanding balances.
5. Cancellation Policy
Clients may cancel or reschedule services with at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
6. Liability
The Company is not liable for damages resulting from pre-existing conditions or issues not disclosed by the Client. Our liability is limited to the cost of the services provided. We are not responsible for damage caused by severe weather, natural disasters, or other events beyond our control.
7. Warranty
The Company provides a warranty on repair services for a period of [Insert Warranty Period, e.g., 30 days] from the date of service. This warranty covers defects in workmanship and materials. It does not cover damage caused by misuse, neglect, or normal wear and tear.
8. Intellectual Property
All content on our website, including logos, text, and images, is the property of Tidal Pool Care and is protected by copyright laws. You may not use our content without our express written permission.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of New York. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Southampton, NY.
11. Modifications
The Company reserves the right to modify these terms and conditions at any time. We will notify clients of any changes by posting the updated terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms and conditions.
12. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
Tidal Pool Care
Southampton NY 11968
[Phone Number]
[Email Address]