Privacy Policy

This Privacy Policy describes how Tidal Pool Care collects, uses, and shares personal information of users of our website and clients of our services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, address, phone number, email address, and billing information, which you provide when you request our services or create an account.
  • Pool Information: Details about your pool, such as size, type, and condition, which help us provide tailored services.
  • Payment Information: Credit card details or other payment information necessary to process payments for our services. We use secure payment processing services to protect your financial information.
  • Usage Data: Information about how you use our website and services, including your IP address, browser type, pages visited, and time spent on our site.
  • Communications: Records of your communications with us, including emails, phone calls, and chat logs.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: To deliver our pool maintenance, repair, and related services, including scheduling appointments, processing payments, and communicating with you about your service requests.
  • Improving Our Services: To analyze usage data and feedback to improve our website, services, and customer experience.
  • Customer Support: To respond to your inquiries, resolve issues, and provide technical support.
  • Marketing Communications: To send you promotional emails, newsletters, and updates about our services, special offers, and industry news. You can opt-out of these communications at any time.
  • Legal Compliance: To comply with legal obligations, such as tax reporting and responding to legal requests.

3. How We Share Your Information

We may share your information with the following parties:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, software providers (including QuickBooks Online), and marketing agencies. These providers are contractually obligated to protect your information.
  • Business Partners: We may share information with trusted business partners to offer you additional products or services that may be of interest.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive data transmitted online.
  • Secure Storage: Storing personal information on secure servers with limited access.
  • Access Controls: Implementing access controls to restrict employee access to personal information.
  • Regular Audits: Conducting regular security audits to identify and address vulnerabilities.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior on our website. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Tidal Pool Care
Southampton NY 11968
[Phone Number]
[Email Address]